Questions, answered
The things people ask us most, roughly in the order they ask them. If yours isn't here, send us a note — we usually reply within 1–2 working days.
About your order
Can I change or cancel my order?
If your order has not been packed yet, we'll do our best to help. Email us as soon as you can with your order number and what you'd like to change.
I haven't received an order confirmation. What should I do?
Have a quick look in your spam or promotions folder first. Still nothing? Send us your name and the email address used at checkout and we'll take a look.
Will the piece I receive look exactly like the photograph?
Very close, but not always identical. Many of our fabrics are printed and finished by hand, so small shifts in colour, placement and stitching are part of the piece rather than something we try to hide.
Shipping and delivery
Where do you ship?
We currently ship within the Netherlands, across the EU and to selected destinations further afield. Available destinations and shipping costs will appear at checkout.
How quickly will my order be sent?
Orders usually leave us within [X working days]. As soon as yours is on its way, we'll send you tracking details by email.
Can I track my parcel?
Yes. Once your order has been dispatched, you'll receive an email with a tracking link so you can follow it on its way.
Returns and exchanges
Can I return something if it isn't quite right?
Of course. You have 14 days after receiving your order to let us know you would like to return it. The piece should be returned in its original condition, with its tags attached.
Do you offer exchanges?
Because our runs are small, we recommend returning the piece you have and placing a new order for the size or style you would prefer. That way, something you have your eye on does not disappear while the return is on its way back.
Who pays for the return?
Return postage is the customer's responsibility unless the item arrived faulty or we sent you the wrong piece. We recommend using a tracked service and keeping your proof of postage until your refund has been processed.
Sizing and fit
How do I know which size to choose?
Start with our Size Guide and compare the garment measurements with something you already own and like the fit of. Our measurements refer to the finished garment, not your body.
Do your clothes fit true to size?
Our jackets and pyjama sets are designed with an easy, relaxed fit. Each product page includes its measurements and individual fit notes, so we recommend checking those before choosing.
Why are some of the sleeves and trouser lengths longer?
We intentionally gave our pyjama sets a little more length through the sleeve, top and trouser. They are designed to feel relaxed rather than cropped, with enough room to move, curl up and get comfortable.
Caring for block print
How should I wash hand block printed cotton?
Wash it separately in cold water with a mild detergent and dry it in the shade. Skip the bleach, wringing and tumble dryer — a gentler wash will help the colour and shape stay at their best.
Is it normal for colour to come out in the first wash?
A little excess colour may release during the first few washes of hand-printed cotton. This is why we recommend washing separately in cold water, particularly at the beginning.
How our prints are made
What is hand block printing?
Each colour in the design is printed separately using its own carved wooden block. The printer places each impression by eye across the length of the cloth, which is why you may spot tiny changes in colour or alignment from one piece to the next.
Are all anaar & co. pieces hand block printed?
Many are, but not every piece uses the same process. We always describe the making of each product on its individual page, so you can see exactly what went into yours.
Payments
Which payment methods do you accept?
We accept [payment methods — e.g. iDEAL / Visa / Mastercard / PayPal / Apple Pay]. The options available to you will appear securely at checkout.
