Shipping policy

We know the nicest part is the parcel arriving, so we will keep everything before that as straightforward as possible.

We ship from the Netherlands.

Shipping rates

Netherlands Free delivery on every order, whatever the order value.

European Union Standard delivery: EUR 8. Free delivery on orders of EUR 75 or more.

Rest of world International delivery: EUR 15. Free delivery on orders of EUR 100 or more.

Available countries and final shipping costs are shown at checkout before you pay.

All prices on the site are in euro and include VAT.

Dispatch

Orders are usually packed and dispatched within 1–3 working days.

We do not dispatch on weekends or Dutch public holidays. During busy periods or a new launch, packing can take a little longer — if that happens we will say so at checkout.

Delivery estimates

Once dispatched, estimated delivery is:

  • Netherlands: 3–5 working days
  • EU: 4–7 working days
  • Rest of world: 7–10 working days

These are estimates from the carrier, not guarantees. Where an estimate is missed, your legal rights are set out in our terms and conditions.

Carrier and tracking

We ship with DHL.

Once your parcel leaves us, we will email you a tracking link. Please allow a little time for the carrier to scan the parcel and for tracking to begin updating.

If your address changes after you order, email us at anaarandco26@gmail.com as quickly as you can. Once a parcel has been handed to the carrier we usually cannot redirect it.

Customs and import charges

Orders delivered within the EU. We ship from inside the EU, so orders going to EU destinations do not pass through import customs and there are no import duties or handling charges to pay. The price you pay at checkout is the price.

Orders going outside the EU. Local import duties, taxes or handling charges may apply when your parcel arrives. These are set by the destination country and, unless otherwise stated at checkout, they are yours to pay. They are not included in the price or the shipping cost.

We recommend checking your local import rules before ordering if you are unsure.

If something goes wrong

If your parcel has not arrived within a reasonable time of the estimate, email anaarandco26@gmail.com with your order number and we will chase it with the carrier.

Until your parcel reaches you it is our responsibility, not yours.